Transition Engineer

Rockville, MD 20850 | Fully Remote

Posted: 11/07/2022 Job Category: Support Job Number: 2211

Job Description

100% remote. Are you interested in working for one of the top-rated Managed Service Partners in the country? If so, we have the opportunity for you!


Background Profile:

  • Work closely with multiple Transition Managers to execute technical tasks to onboard customers
  • Communicate to both customers and our client’s internal team by following the Service Transition Framework
  • Assist in creating and executing project work plans and revising as appropriate to meet changing needs and requirements
  • Report on day-to-day technical operational aspects of a project and resolving issues that arise
  • Work to minimize exposure and risk to our client during projects
  • Execute the deployment of remote management applications and anti-virus software
  • Verify server and network credentials sent over by the customer/MSP, update documentation appropriately
  • Write technical Knowledge Base articles for documentation used to support customers

Expertise In:

  • 3+ years IT project engineer experience
  • 5+ years IT Technician/Systems Engineer experience
  • Experience with various firewalls: logging in with Web GUI (SSH/Telnet preferred), identifying VPNs/licenses and preferably finding and exporting config files, identifying firmware versions and warranty end dates
  • Experience with identifying managed switches: logging in with Web GUI (SSH/Telnet preferred), identifying VLANs/subnets, finding, and exporting conf files, identifying firmware versions and warranty end dates
  • Experience with VMware/Hyper-V/Azure: identify host machines, virtual machines, AzureAD services
  • Experience with MS Server 2012-2022, ability to identify automatic services, server roles/GPOs, mapped drivers and printers, and warranty end dates
  • Experience with SAN/NAS devices and the ability to identify firmware versions and warranty end dates
  • Understanding of various backup applications (Veeam preferred)

Meet Your Recruiter

Joe Turek

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