Transition Engineer

Rockville, MD 20850 | Fully Remote

Posted: 05/11/2022 Job Category: Support Job Number: 2066

Job Description

100% remote. Are you interested in working for one of the top-rated Managed Service Partners in the country? If so, we have the opportunity for you!

Background Profile:

  • Work closely with multiple Transition Managers to execute technical tasks to onboard customers
  • Communicate to both customers and our client’s internal team by following the Service Transition Framework
  • Assist in creating and executing project work plans and revising as appropriate to meet changing needs and requirements
  • Report on day-to-day technical operational aspects of a project and resolving issues that arise
  • Work to minimize exposure and risk to our client during projects
  • Execute the deployment of remote management applications and anti-virus software
  • Verify server and network credentials sent over by the customer/MSP, update documentation appropriately
  • Write technical Knowledge Base articles for documentation used to support customers

Expertise In:

  • 3+ years IT project engineer experience
  • 5+ years IT Technician/Systems Engineer experience
  • Experience with various firewalls: logging in with Web GUI (SSH/Telnet preferred), identifying VPNs/licenses and preferably finding and exporting config files, identifying firmware versions and warranty end dates
  • Experience with identifying managed switches: logging in with Web GUI (SSH/Telnet preferred), identifying VLANs/subnets, finding, and exporting conf files, identifying firmware versions and warranty end dates
  • Experience with VMware/Hyper-V/Azure: identify host machines, virtual machines, AzureAD services
  • Experience with MS Server 2012-2022, ability to identify automatic services, server roles/GPOs, mapped drivers and printers, and warranty end dates
  • Experience with SAN/NAS devices and the ability to identify firmware versions and warranty end dates
  • Understanding of various backup applications (Veeam preferred)
  • Experience with Service Desk operations: ticket lifecycle, incident and service request management, problem management, knowledge management, SLA/OLAs, KPIs, and ticket prioritization
  • Experience with developing and verifying project artifacts including documentation, diagrams, agendas, templates, etc.
  • Experience assisting with service validation and testing of processes and technologies

Creating and executing work plans as related to transitions

  • Managing and performing coordination of activities relating to onboarding and service transitions
  • Assist with the facilitation of meetings, cross-tower communication, etc.
  • General understanding of line of business applications
  • Demonstrated, proven, and polished "soft skills" including diplomacy and ability to navigate challenging political waters, strength and confidence, outstanding interpersonal, written, and oral communication skills, and an aptitude for technology
  • Experience working in cross-functional teams
  • Technical document writing skills
  • PMP certifications and current A+, Network+ and/or Microsoft certifications strongly preferred
  • Associates/Bachelor’s degree in a technical or business area preferred
  • ITIL Foundations certification or similar understanding of the concepts preferred

Meet Your Recruiter

Joe Turek

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