Technical Support Specialist

New York, NY 10017

Posted: 05/18/24 Job Category: Support Job Number: 2418

Job Description

Job Title                                        Technical Support Specialist
Exempt/Non-Exempt            Non-Exempt
Work Schedule
Monday through Friday, 9:30 am to 5:30 pm (overtime as required; flexibility is needed as schedule will change at times to accommodate department needs).
Position Summary
The Specialist, Technical Support provides day-to-day technical support to the Information Systems department.
Essential Duties and Responsibilities
Typical responsibilities include, but are not limited to, the following:
  • Install, configure, repair and replace PCs
  • Install, configure, repair and replace telephones
  • Configure basic network interfaces on various devices
  • Troubleshoot basic networking issues
  • Configure Avaya to include adds, moves and changes.
  • Provide technical assistance as required
  • Maintain firm's printing environment-training provided
Qualifications/Position Requirements
  • Knowledge of PC architecture
  • Good understanding of how all subsystems work in a PC and interact with each other
  • Good working knowledge of networking and basic TCP/IP configurations
  • Knowledge of Windows 7 & Windows 10
  • Basic electronics knowledge
  • Good understanding of Avaya phone systems to include adds, moves an changes
  • Ability to work on new equipment and devices without formal training
  • Ability to manage a varied workload and meet deadlines
  • Must be punctual and reliable
  • Strong interpersonal skills
  • Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude
  • Excellent written and verbal communication skills
  • Ensure confidentiality of all the Firm's and clients documentation and information
Education and/or Experience
  • Bachelor's degree or equivalent military experience
  • Previous experience with extensive focus on PCs on a network in a medium to large corporate environment

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