Technical Support Specialist

New York, NY 10017

Posted: 03/25/23 Job Category: Support Job Number: 2269

Job Description

Job Description
Job Title           Technical Support Specialist
Location          New York City
Reports to       Technical Support Supervisor
Work Schedule
5 days a week onsite. Monday through Friday, 9:30 am to 5:30 pm (overtime as required; flexibility is needed as schedule will change at times to accommodate department needs).
Position Summary
The Technical Support Specialist provides day-to-day technical support to the Information Systems department.
Essential Duties and Responsibilities
Typical responsibilities include, but are not limited to, the following:
  • Install, configure, repair, and replace PCs
  • Install, configure, repair, and replace telephones
  • Configure basic network interfaces on various devices
  • Troubleshoot basic networking issues
  • Configure Avaya to include adds, moves, and changes.
  • Provide technical assistance as required
  • Maintain firm's printing environment-training provided
Qualifications/Position Requirements
  • Knowledge of PC architecture
  • Good understanding of how all subsystems work in a PC and interact with each other
  • Good working knowledge of networking and basic TCP/IP configurations
  • Knowledge of Windows 7 & Windows 10
  • Basic electronics knowledge
  • Good understanding of Avaya phone systems to include adds, moves and changes
  • Ability to work on new equipment and devices without formal training
  • Ability to manage a varied workload and meet deadlines
  • Must be punctual and reliable
  • Strong interpersonal skills
  • Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude
  • Excellent written and verbal communication skills
Education and/or Experience
  • Bachelor's degree or equivalent military experience
  • Previous experience with extensive focus on PCs on a network in a medium to large corporate environment
The expected base salary for this position ranges from $75,000 - $85,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, anticipated assignment, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.

Meet Your Recruiter

Bob Turek

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