Technical Support Specialist

Posted: 07/27/2022 Job Number: 2137

Job Description

Title

Technical Support Specialist

Summary

The Technical Support Specialist provides day-to-day technical support to the Information Systems department.

Duties & Responsibilities

Typical responsibilities include, but are not limited to, the following:

  • Install, configure, repair, and replace PCs
  • Install, configure, repair, and replace telephones
  • Configure basic network interfaces on various devices
  • Troubleshoot basic networking issues
  • Configure Avaya to include adds, moves, and changes.
  • Provide technical assistance as required
  • Maintain firm's printing environment-training provided

Requirements

  • Knowledge of PC architecture
  • Good understanding of how all subsystems work in a PC and interact with each other
  • Good working knowledge of networking and basic TCP/IP configurations
  • Knowledge of Windows 7 & Windows 10
  • Basic electronics knowledge
  • Good understanding of Avaya phone systems to include adds, moves, and changes
  • Ability to work on new equipment and devices without formal training
  • Ability to manage a varied workload and meet deadlines
  • Must be punctual and reliable
  • Strong interpersonal skills
  • Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude
  • Excellent written and verbal communication skills
  • Ensure confidentiality of all the Firm's and client’s documentation and information

Education and/or Experience

  • Bachelor's degree or equivalent military experience
  • Previous experience with extensive focus on PCs on a network in a medium to large corporate environment

Meet Your Recruiter

Joe Turek

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