RennerBrown
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Systems Network Administrator
DOVER, NJ 07801 US
Posted: 05/29/23
2023-04-17
2023-06-28
Job Category: Admin
Job Number: 2288
Job Description
Title: Systems Network Administrator
Role
Under the direction of the Network Operations Manager, the Systems Network Administrator is responsible for organizing, modifying, installing, and supporting all aspects of the Credit Union's computer and server systems. Responsible for installing and supporting the network and telecommunications infrastructure including LAN, WAN, Internet, Wireless, Voice, and Fax operations in accordance with the design and specifications of the Director of Information Technology and Network Operations Manager.
Major Duties and Responsibilities
EXPERIENCE
SKILLS
INTERPERSONAL SKILLS
PHYSICAL REQUIREMENTS
WORKING CONDITIONS
MENTAL AND/OR EMOTIONAL REQUIREMENTS
EDUCATION/CERTIFICATIONS/LICENSES
Role
Under the direction of the Network Operations Manager, the Systems Network Administrator is responsible for organizing, modifying, installing, and supporting all aspects of the Credit Union's computer and server systems. Responsible for installing and supporting the network and telecommunications infrastructure including LAN, WAN, Internet, Wireless, Voice, and Fax operations in accordance with the design and specifications of the Director of Information Technology and Network Operations Manager.
Major Duties and Responsibilities
- 35% - Implement and support production systems, security, and infrastructure, including server, network, phone, printer, email, and backup infrastructures.
- 20% - Monitor network systems capacity and provide recommendations for capacity planning. Monitor internal and external network activity and provide relevant reports. Monitor ITSM tickets and prioritize appropriately.
- 10% - Develop policies, procedures, and checklists for infrastructure security management, troubleshooting, and operation.
- 10% - Develop Disaster Recovery Plan for LAN/WAN Network and integrate it with the Credit Union's Business Continuity Plan (BCP). Support disaster recovery failover and testing.
- 10% - Maintain 24/7/365 operation environment. On-call rotation, after-hours implementation, and support, and travel to branch offices as needed for requirements such as network/systems implementation, support, and conducting staff training.
- 5% - Assist, mentor and train Technical Support Specialists with complex issues and system deployments. Provide Tier 2 support for the helpdesk.
- 5% - Responsible for hardware/software vulnerability monitoring and mitigation.
- 5% - Other duties as assigned.
EXPERIENCE
- Three plus years of prior experience in supporting network infrastructure and IT systems in a Microsoft environment.
- Credit union, community bank, or financial institution experience preferred.
- Microsoft server & workstation OS, network tools (Wireshark), routing protocols (BGP, EIGRP) VPN, TCP/IP, SNMP, Active Directory, Group Policy, DFS, DNS, and DHCP
- Understanding of hypervisor technologies. Understanding of storage technologies: RAID, SAN, NAS, iSCSI.
- Understanding of backup technologies & retention policies. Fortinet switches, Access Lists, VLAN's network, network equipment troubleshooting, and maintenance.
SKILLS
- Fortinet Fortigate Firewalls, Access Points, and Altigen/Polycom VoIP, including MaxAdministrator
- Understand WAN technologies including MPLS Understanding and working knowledge of Qos settings, configurations, and troubleshooting.
- Unix (AIX) OS. SQL database monitoring and maintenance.
- Windows shell scripting.
- Log and packet capturing monitoring tools.
- SentinelOne Fortify for Endpoint Security/Endpoint Detection and Response.
- Microsoft365, Microsoft Sharepoint, Microsoft Teams, Dell Support Assist Enterprise desktop management.
- PrinterLogic.
- Mobile Device Management.
INTERPERSONAL SKILLS
- Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating, or referring.
- Communications generally require shorter and not in-depth discussions.
PHYSICAL REQUIREMENTS
- Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
- Must be capable of climbing/descending stairs in an emergency situation.
- Must be able to operate routine once equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
- Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary.
- Must be able to work extended hours or travel on site whenever required or requested by management.
- Must be capable of regular, reliable and timely attendance.
WORKING CONDITIONS
- Must be able to routinely perform work indoors in a climate-controlled shared work area with minimal noise.
MENTAL AND/OR EMOTIONAL REQUIREMENTS
- Must be able to perform job functions independently or with limited supervision and work effectively either on their own or as part of a team.
- Must be able to read and carry out various written instructions and follow oral instructions.
- Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
- Must be able to speak clearly and deliver information in a logical and understandable sequence.
- Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate the highest levels of customer service and discretion when dealing with the public.
- Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
- Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.
EDUCATION/CERTIFICATIONS/LICENSES
- Bachelor's Degree or an equivalent combination of education, experience, and training certifications.