Solution Engineer

Posted: 06/26/2020 Job Category: IT Engineer Job Number: 101

Job Description

As a Sr. Solutions Engineer, you must demonstrate enterprise-level ability to support a mature environment and associated services in a large dynamic, global environment. Design, implement and support Office 365, Azure and related technologies including but not limited to, Active Directory and Active Directory Federation Services (ADFS), Directory Synchronization, Azure AD, GPOs, local and public DNS and DHCP. The main role for this position will be initially to support the operational aspects of the environment with a goal to move into engineering support for any or all of the O365 related functions

Job Requirements

Role Definition – Hands on Experience With:


  • Administer and support our Office365 and Azure tenants.
  • Administer and support our public DNS zones
  • Administer and support antispam solution. 
  • Active Directory/ADFS/Azure AD synchronization and management
  • Active Directory Windows Server Related Functional Support for GPO, DNS, DHCP, PKI, DFS and Other Domain Relevant Services.
  • Support ticket resolution and acts as escalation point for Tier 1 and 2 service desk support.
  • Create/Maintain and Enhance Team Processes and Documentation
  • Design, install and configure on-premise and cloud virtual servers.
  • Carry out system wide changes after pre-approved change requests.
  • Basic reporting and bulk tasks through PowerShell 
  • Hyper-V administration 
  • Other duties as assigned.


Role Requirements

The candidate must have:

  • The ability to work independently as part of a global team while partnering with application owners, technical business units, data center services vendors and other diverse areas within IT in an ongoing basis.
  • BS/BA degree in a relevant Business or Information Technology area
  • 2+ years working with Microsoft Products.
  • 2+ years Active Directory Support experience.
  • 2+ years of support experience with Windows 2012 and above
  • 1+ years of significant Cloud Engineering experience with Office 365
  • Basic understanding of Powershell
  • Identity management platforms such as FIM/MIM is a plus
  • Solid understanding of underlying hardware components (storage, networking, etc.)
  • Positive team-first attitude with strong verbal and written communication skills
  • Must possess sound analytical and problem solving capabilities
  • Strong work ethic and flexibility to work in a fast-paced environment
  • Strong knowledge of ITIL, certification is a plus
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