Mobile Device Administrator

East Rutherford, NJ

Posted: 11/13/2020 Job Category: IT Support Job Number: 105

Job Description

  • Provides support for mobile devices, including, iPhones, iPads, Android phones, tablets, hotspots, cradle points and cellular capable laptops.
  • Deploy and support of rugged mobile equipment including, scanners and RF devices.
  • Deployment of mobile equipment to multiple organizational groups.  Includes device activation, MDM deployment, issue and recovery and correct disposal of all mobile equipment.
  • End to end Enterprise Mobile Management (EMM)/Mobile Device Management (MDM), app deployment, profile development, device deployment, and record keeping.
  • Manage Identity Manager/SAML solution and integration with corporate systems and MDM.  
  • Create and deploy security and device management policies within MDM.  Provides day-to-day management of the EMM/MDM solution.
  • Provide logistical support for loss, damage & termination of corporate equipment.
  • Coordinate with HR on the distribution of new equipment for new hires and the collection of equipment at end of employment.
  • Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.
  • Monitor and track incidents, trouble calls in a service desk ticketing system.  Support of incident and problem management process; recognize high priority tickets and take action within expected response time.
  • Maintain accurate record keeping of all wireless devices and loaner device inventory. Audit device inventories to ensure carrier records are up to date.
  • Responsible for carrier account management billing and service provisioning and support of Mobile Devices.
  • Supports worldwide executive & IT teams in support of MDM solution and end users across global deployment. 
  • Create and maintain documentation as it relates to mobile deployment, devices as well as basic network configuration, processes, and records.
  • Create and deploy security and device management policies within MDM.  Provides day-to-day management of the EMM/MDM solution and maintains supports, troubleshoots and optimizes the solution with the support of the infrastructure team while making suggestions and adjustments.
  • Develop processes and document procedures used by end user support teams worldwide.
  • Assists with problem resolution and troubleshooting for Retail store and corporate location.

 

Job Requirements

  • Bachelor's degree in related field, or equivalent experience.
  • Minimum of 5-7 years of experience supporting, implementing and configuring mobile technologies in a diverse enterprise environment.
  • Experience with Enterprise Mobility Management & Mobile Device Management solutions is required; prior experience with AirWatch is preferred.
  • Experience with Identity Manager and SAML solution and mobile deployment via MDM.  Prior experience with Workspace ONE is preferred.
  • Experience with Luxury Retail environment. Retail store knowledge is preferred.
  • Strong Customer service skills essential dealing with associates and executive team.
  • Excellent oral communication and technical writing skills.
  • Travel between NJ & NY offices.  Required to work on-site on days office is open and ability to work remotely on days not in the office.
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