DESCRIPTION:

A leading International Law Firm is seeking a professional, self-motivated, experienced individual to play a lead role in developing and implementing their learning and development strategy. The Learning & Development Manager, Technology Services, will be committed to providing an environment for continuous learning leading to a greater staff engagement throughout the Americas region. Successful incumbent should be innovative, creative and understand the dynamics and challenges of a global organization. Additionally, the individual must be skilled at developing courseware, have strong presentation skills and proficiency in adult learning, creating high -level training courses that incorporate experiential learning activities to meet the needs for a varied audience.

EXPERTISE IN:

• Responsible for delivering technical training, curriculum assessments through the Americas
• Conduct regular workshops and training classes on applications and processes
• Keep abreast on new training techniques and methods including the use of technologies such as micro-learning, AI (Artificial Intelligence) and concepts to promote anywhere/anytime learning
• Collaborate with stakeholders and subject matter experts to assess learning needs, instructional goals, and outcomes; and determine the best way to design and develop training programs
• Create, evaluate, provide oversight, and make recommendations on training materials, visual aids, and presentations
• Oversee the New Hire onboarding experience for new employees in connection with technical training
• Develop a flexible and accessible, self-service environment for users to be able to locate and study learning material on an as needed basis
• Collaborate with technology teams (regional and global) on testing new applications and product upgrades
• Develop strategies to apply software features to specific individual and work group challenges to improve quality of work or increase productivity
• Promote best practices among various end-user communities through outreach, communication, and direct assistance
• Facilitate learning through a variety of delivery methods, including but not limited to classroom instruction, virtual training, and on-the-job floor support and coaching
• Apply assessment tools to measure training effectiveness by maintaining employee training records and tracking and reporting on training outcomes
• Identify internal and external instruction programs to address competency gaps
• Organize, develop, or source learning programs to meet specific training needs
• Responsible for supervising a team of Learning & Development Specialists
• Participate with teams on implementation support by assisting end users in resolving problems that require an advanced skill set

BACKGROUND PROFILE:

• 5+ years of technical training experience in a professional services organization; law firm experience is preferred
• Associate or Bachelor’s degree is preferred; minimum of High School Diploma or equivalent is required
• Strong classroom facilitation skills
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Solid understanding of standard business software including Document Management Systems, legal template and numbering software, Timekeeping software, Microsoft Office, Adobe Products, web browsers and email systems
• Experience creating training videos, animations, or online materials using Adobe Captivate, or Camtasia
• Excellent communication skills (written and verbal)
• Strong leadership, presentation, and public speaking skills
• Strong interpersonal skills, including the patience, tact, and ability to work effectively with both technical and non-technical staff
• Excellent time management, prioritization, and organizational skills, including the ability to manage multiple assignments simultaneously and work effectively in a fast-paced environment
• Ability to quickly learn new applications and legal-specific software packages
• Ability to take initiative and to work independently as well as part of a team
• Able to build trusting relationships with employees as well as motivate and inspire a team to create strong learning outcomes Adequate knowledge of learning management systems and web delivery tools
• Flexibility to travel to other firm offices for training delivery, team initiatives and new software rollouts
• Must be independently legally authorized to work in the United States

PHYSICAL DEMANDS:

• Sitting and/or standing for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard and mouse, power tools, and other computer components

WORK CONDITIONS:

• Flexibility to travel to other firm offices for training delivery, team initiatives and new software rollouts
• Sitting and/or standing for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard and mouse, power tools, and other computer components.