Learning & Development Manager - Technology Services

New York, NY 10019

Posted: 03/25/23 Job Category: Training Job Number: 2185

Job Description


A leading International Law Firm is seeking a professional, self-motivated, experienced individual to play a lead role in developing and implementing their learning and development strategy. The Learning & Development Manager, Technology Services, will be committed to providing an environment for continuous learning leading to a greater staff engagement throughout the Americas region. Successful incumbent should be innovative, creative and understand the dynamics and challenges of a global organization. Additionally, the individual must be skilled at developing courseware, have strong presentation skills and proficiency in adult learning, creating high -level training courses that incorporate experiential learning activities to meet the needs for a varied audience.


  • Responsible for delivering technical training, curriculum assessments through the Americas
  • Conduct regular workshops and training classes on applications and processes
  • Keep abreast on new training techniques and methods including the use of technologies such as micro-learning, AI (Artificial Intelligence) and concepts to promote anywhere/anytime learning
  • Collaborate with stakeholders and subject matter experts to assess learning needs, instructional goals, and outcomes; and determine the best way to design and develop training programs
  • Create, evaluate, provide oversight, and make recommendations on training materials, visual aids, and presentations
  • Oversee the New Hire onboarding experience for new employees in connection with technical training
  • Develop a flexible and accessible, self-service environment for users to be able to locate and study learning material on an as needed basis
  • Collaborate with technology teams (regional and global) on testing new applications and product upgrades
  • Develop strategies to apply software features to specific individual and work group challenges to improve quality of work or increase productivity
  • Promote best practices among various end-user communities through outreach, communication, and direct assistance
  • Facilitate learning through a variety of delivery methods, including but not limited to classroom instruction, virtual training, and on-the-job floor support and coaching
  • Apply assessment tools to measure training effectiveness by maintaining employee training records and tracking and reporting on training outcomes
  • Identify internal and external instruction programs to address competency gaps
  • Organize, develop, or source learning programs to meet specific training needs
  • Responsible for supervising a team of Learning & Development Specialists
  • Participate with teams on implementation support by assisting end users in resolving problems that require an advanced skill set


  • 5+ years of technical training experience in a professional services organization; law firm experience is preferred
  • Associate or Bachelor’s degree is preferred; minimum of High School Diploma or equivalent is required
  • Strong classroom facilitation skills
  • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
  • Solid understanding of standard business software including Document Management Systems, legal template and numbering software, Timekeeping software, Microsoft Office, Adobe Products, web browsers and email systems
  • Experience creating training videos, animations, or online materials using Adobe Captivate, or Camtasia
  • Excellent communication skills (written and verbal)
  • Strong leadership, presentation, and public speaking skills
  • Strong interpersonal skills, including the patience, tact, and ability to work effectively with both technical and non-technical staff
  • Excellent time management, prioritization, and organizational skills, including the ability to manage multiple assignments simultaneously and work effectively in a fast-paced environment
  • Ability to quickly learn new applications and legal-specific software packages
  • Ability to take initiative and to work independently as well as part of a team
  • Able to build trusting relationships with employees as well as motivate and inspire a team to create strong learning outcomes Adequate knowledge of learning management systems and web delivery tools
  • Flexibility to travel to other firm offices for training delivery, team initiatives and new software rollouts
  • Must be independently legally authorized to work in the United States


  • Sitting and/or standing for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard and mouse, power tools, and other computer components


  • Flexibility to travel to other firm offices for training delivery, team initiatives and new software rollouts
  • Sitting and/or standing for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard and mouse, power tools, and other computer components.

Meet Your Recruiter

Joe Turek

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