Ivanti ISM Administrator

Remote

Posted: 01/13/2021 Job Category: IT Engineer Job Number: 113

Job Description

The Ivanti Service Management Admin will be responsible for maintaining and supporting Ivanti Service Manager. Continue to mature and develop Ivanti footprint in environment. Liaison between internal stakeholders, business, and technical partners.

·       Upgrade and enhance existing Ivanti Service Manager environment

·       Work with Elite Certified partner, RennerBrown

·       Day to day administration of Service Manager

·       Maintain series of OOTB solutions to drive quicker ROI for our customers

·       Maintain expertise in production releases of our Ivanti portfolio of solutions

·       Maintain knowledge of best practices and newest practices related to tools and techniques for effective IT Service Management

·       May perform other job duties related to expanding the footprint of Ivanti

Job Requirements

 

Required Skills and Experience:

·       Excellent interpersonal and communications skills

·       Excellent time management, decision making, prioritization and organization skills

·       Strong ITIL Knowledge

·       Knowledge and previous experience of SQL Server databases.

·       Experience with a call logging software product

·       Advanced analytical skill

·       Analytical skills for problem identification

 

 Preferred Qualifications:

·       Previous experience with LANDesk Service Desk, Ivanti Service Manager, Heat Service Manager, ServiceNow or other Service Management Platform

·       Knowledge and previous experience of Crystal Reports or SQL Reporting Services

·       Project Management experience

·       Business process experience

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