·       Upgrade and enhance existing Ivanti Service Manager environment

·       Work with Elite Certified partner, RennerBrown

·       Day to day administration of Service Manager

·       Maintain series of OOTB solutions to drive quicker ROI for our customers

·       Maintain expertise in production releases of our Ivanti portfolio of solutions

·       Maintain knowledge of best practices and newest practices related to tools and techniques for effective IT Service Management

·       May perform other job duties related to expanding the footprint of Ivanti

Required Skills and Experience:

·       Excellent interpersonal and communications skills

·       Excellent time management, decision making, prioritization and organization skills

·       Strong ITIL Knowledge

·       Knowledge and previous experience of SQL Server databases.

·       Experience with a call logging software product

·       Advanced analytical skill

·       Analytical skills for problem identification

 Preferred Qualifications:

·       Previous experience with LANDesk Service Desk, Ivanti Service Manager, Heat Service Manager, ServiceNow or other Service Management Platform

·       Knowledge and previous experience of Crystal Reports or SQL Reporting Services

·       Project Management experience

·       Business process experience