IT Operations Manager
Philadelphia, PA 19103 US | Work from home flexibility TELECOMMUTE US
Job Description
Seeking an Information Technology Operations Manager for our Philadelphia, PA office. This position is designated as hybrid (3 days week/in office). This position will manage our Mid-Atlantic/ Southeast region with 3 direct reports (Support Specialists) and 800+ endusers in multiple offices from Lawrenceville, NJ to Florida. This is a Hands-On working manager role. Occasional travel to the sites is required.
Responsibilities include but not limited to:
- Management of related remote support personnel
- Monitor ITSM app and emails for incidents, service requests and assign to group members
- Ticket and inventory management
- Hardware break fix support
- Mobile device support
- AV systems support
- Application deployment and support
- Onboard/offboard support
- Project support, as needed
- Conduct weekly group meetings and weekly task review meetings
- Complete bi-monthly one-on-ones with team members
- Annual career conversation and mid-year review with team
- Budget review
- Hardware refresh review
- Infrastructure systems support when requested
- Timecard and expense report review and approval
- Infrastructure support when requested
- Vendor management, as needed
- Project management, as needed
- Cross-functional collaboration with other IT disciplines
- Support mergers and acquisition processes, as needed
- Travel to support regional offices and regional staff is required. There is the potential to work evening or weekend hours
Required Experience:
- 10+ years direct management as an IT Operations - end users support service role, including management of related support personnel and support of C-level executives. At least 5 of the most recent years must be in a management position of similar responsibility
- Prior experience with engineering and construction management based soft application is highly desired
- Bachelor's degree in information technology, related degree, or equivalent experience
- Experience working in a medium to large corporate environment
Meet Your Recruiter
Gregg Chaillet
Technical Recruiting Manager
Gregg Chaillet is the Technical Recruiting Manager for RennerBrown. Gregg has been with RennerBrown since 2005 and is responsible for maximizing the results of the recruiting team. RennerBrown’s team recruits a variety of mid and senior level technical and functional roles, specializing in IT Management, Infrastructure Support and Engineering, Project Management and Business Analysis. He is also responsible for coordinating and managing all resource requirements for numerous clients. Prior to joining RennerBrown Gregg was a Shift Lead with Merck in the Manufacturing Division where he developed his skills in management, administration, and quality control. He attended East Stroudsburg University in Pennsylvania and has a Diploma from The Chubb Institute in Computer Technical Support.