IT Operations Manager

Philadelphia, PA 19103 | Work from home flexibility

Posted: 12/06/24 Job Category: Manager Job Number: 2435

Job Description

Seeking an Information Technology Operations Manager for our Philadelphia, PA office. This position is designated as hybrid (3 days week/in office). This position will manage our Mid-Atlantic/ Southeast region with 3 direct reports (Support Specialists) and 800+ endusers in multiple offices from Lawrenceville, NJ to Florida.  This is a Hands-On working manager role.  Occasional travel to the sites is required.

 

Responsibilities include but not limited to:

  • Management of related remote support personnel
  • Monitor ITSM app and emails for incidents, service requests and assign to group members
  • Ticket and inventory management
  • Hardware break fix support
  • Mobile device support
  • AV systems support
  • Application deployment and support
  • Onboard/offboard support
  • Project support, as needed
  • Conduct weekly group meetings and weekly task review meetings
  • Complete bi-monthly one-on-ones with team members
  • Annual career conversation and mid-year review with team
  • Budget review
  • Hardware refresh review
  • Infrastructure systems support when requested
  • Timecard and expense report review and approval
  • Infrastructure support when requested 
  • Vendor management, as needed
  • Project management, as needed
  • Cross-functional collaboration with other IT disciplines
  • Support mergers and acquisition processes, as needed
  • Travel to support regional offices and regional staff is required. There is the potential to work evening or weekend hours

 

Required Experience:

  • 10+ years direct management as an IT Operations - end users support service role, including management of related support personnel and support of C-level executives. At least 5 of the most recent years must be in a management position of similar responsibility
  • Prior experience with engineering and construction management based soft application is highly desired
  • Bachelor's degree in information technology, related degree, or equivalent experience
  • Experience working in a medium to large corporate environment

Meet Your Recruiter

Gregg Chaillet
Recruiting Manager

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