Desktop Support

Boston, MA 02111

Posted: 08/08/2022 Job Category: Support Job Number: 2147

Job Description

Responsibilities include, but not limited to:

  • Works with Service Desk, Infrastructure, and Applications team staff as appropriate to diagnose and resolve level 2 and 3 support problems received from clients.
  • Follow company and departmental standards for the imaging, configuration, and support of site IT hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VoIP, printers, desktop and mobile phones.
  • Responsible to deliver excellent customer service while providing proactive desktop technical support.
  • Participate in important department and companywide technology projects including testing and deployment of new equipment, applications, and systems.
  • Track and update tickets as well as well as maintain computer and technology equipment inventory as part of the service desk support platform. 
  • Deployment of software applications to both physical computers and VDI environment. 
  • Perform moves, adds, and changes to VoIP phone system.
  • Performs basic setup and support for audio, video, and video conference needs.
  • Interact with vendor support contacts to resolve technical problems.
  • Works with procurement staff to purchase hardware, software, and other IT supplies and equipment.
  • Visit other regional or project offices to provide support as needed. 
  • Work with project teams for IT support for any office moves, renovations, or acquisitions.

Knowledge / Skills:

  • Ability to provide excellent customer service in a fast-paced environment, with attention to detail and a persistence to solve problems in a timely and professional manner.
  • Ability to multi-task and prioritize appropriately, working on both support and project based tasks and responsibilities. 
  • Possess strong organizational skills.
  • Ability to think analytically and solve problems; conduct analysis of alternatives, make recommendations, and issue resolutions.
  • Strong interpersonal skills, including the ability to communicate effectively, both orally and in writing, to technical and non-technical individuals at all levels of the organization, from entry level to executive leadership.
  • Strong troubleshooting skills with the ability to work independent and with a team.
  • Strong knowledge of personal computing hardware and software, local / wide area networks, printers/copiers, and peripherals.
  • Knowledge of Microsoft Office365, Teams, and Sharepoint
  • Knowledge of user and device management in Microsoft Active Directory.
  • Experience administering Cisco VoIP phone systems.
  • Experience with computer images, application deployment, and support tools in Microsoft System Center Configuration Manager (SCCM). 

Meet Your Recruiter

Gregg Chaillet
Recruiting Manager

Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.