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Bob Turek
Desktop Support Engineer III
Job Description
Desktop Support Engineer III
Information technology
USA - Menlo Park
Office based role
ROLE PURPOSE
The Desktop Support Engineer III (“the Engineer III”) will provide hardware and software support to all firm users. The Engineer III will maintain, configure, install, and move computer hardware, and serve as an escalation point for complex issues. This individual will also plan and execute projects in alignment with Global Technology Solutions (GTS) department objectives.
ROLE AND RESPONSIBILITIES
Knowledge, Skills & Attributes
Additional information - External
This role is open to our Silicon Valley office. For individuals assigned to or hired for this opportunity in California, the estimated annualized base salary range for this position is $110,000-$126,000. The actual base salary offered will depend on the overall qualifications of the individual applicant for the position, including, if applicable, the location in which the applicant lives and/or from which they will be performing the job, and other job-relation factors permitted by law.
Information technology
USA - Menlo Park
Office based role
ROLE PURPOSE
The Desktop Support Engineer III (“the Engineer III”) will provide hardware and software support to all firm users. The Engineer III will maintain, configure, install, and move computer hardware, and serve as an escalation point for complex issues. This individual will also plan and execute projects in alignment with Global Technology Solutions (GTS) department objectives.
ROLE AND RESPONSIBILITIES
- Respond to user issues received through our current ITSM tool or management requests and update tickets accordingly throughout the issue resolution process.
- Move, configure, install and setup computer equipment, operating systems, and application software.
- Evaluate and diagnose hardware and equipment failures.
- Provide user support for Apple device hardware and management systems.
- Track and maintain accurate equipment inventories.
- Conduct research, collect data, and contribute to or execute projects as needed.
- Secure workstations against malicious software and facilitate necessary updates to antivirus software.
- Mentor and coach level I and II engineers and serve as a point of escalation for complex tickets.
- Complete escalations work and various projects as assigned by management.
- Other duties and responsibilities as assigned.
Knowledge, Skills & Attributes
- Experience troubleshooting, fixing and/or using the following technology:
- Active Directory
- Adobe Acrobat
- Antivirus/malware software
- Apple and Blackberry mobile devices
- Apple MAC
- Blackberry Enterprise Server
- Cisco Phones/Polycom
- Computer Encryption (PGP)
- Copiers Config (LDAP/SMTP)
- Desktop Management
- Document Management (DM) Systems
- Document Comparison Tools
- HelpDesk Ticketing Systems
- Knowledgebase Systems
- LAN/WAN/VLAN Systems
- MDM solutions
- MS Office Suite
- Network Cable Routing (IT closets)
- Network Troubleshooting
- Printers Config/Install
- Remote Access Tools (RSA)
- Remote Assistance Software (Proxy)
- Remote Office Phone Support
- SharePoint Editing
- Software Deployment
- System Management Software (SCCM)
- TCP/IP Knowledge
- Video Conferencing (HDVC)
- Windows 10 OS troubleshooting
- Windows 10 Registry
- Experience installing, configuring, and troubleshooting computer hardware.
- Proven experience resolving issues with Microsoft Office and other typical desktop applications.
- Exceptional customer service and interpersonal skills.
- Excellent oral and written communication skills.
- Ability to effectively defuse conflicts.
- Results oriented with the ability to ensure consistent follow-up and closure of all open tickets.
- Ability to interact effectively with users at all levels of an organization.
- Ability to communicate technical issues to users in simple and easily understood terms.
- Knowledge of Project Management processes and ITIL frameworks.
- Ability and willingness to share knowledge and teach and coach others.
- 4-7 years’ experience in computer hardware configuration and repair in a network environment.
- At least 2 years’ experience in a position that required strong customer service. skills related to end-user computer support.
- High school diploma required.
- Associates Degree in Computer Science or related field preferred.
- A+ certification.
- ITIL certifications –v3 Foundations minimum.
- Ability to lift and carry 30 pounds if needed.
- Ability to walk / stand a minimum of 4 hours per day.
- Flexibility to travel to other offices as needed.
- Ability to work outside standards business hours to accommodate meetings and calls with the global team.
- Ability to work on call shifts.
Additional information - External
This role is open to our Silicon Valley office. For individuals assigned to or hired for this opportunity in California, the estimated annualized base salary range for this position is $110,000-$126,000. The actual base salary offered will depend on the overall qualifications of the individual applicant for the position, including, if applicable, the location in which the applicant lives and/or from which they will be performing the job, and other job-relation factors permitted by law.
Meet Your Recruiter
Bob Turek
Co-founder and President
Bob is Co-founder and President of RennerBrown Inc., and an industry veteran with 20+ years of recruiting and sales experience. RennerBrown provides consulting services focused on implementing business transformation through the integration of people, process, and technology. Born and raised in New Jersey, Bob graduated from the University of Delaware with a B.A. in Communications in 1992. Shortly after graduating, he began his recruiting career with a major staffing firm in New Jersey. Bob soon moved from recruiting to outside sales at the firm. After two years of recruiting and selling, his entrepreneurial ambitions took over and he founded RennerBrown with his business partner, Glenn Guensch. As president of RennerBrown , he is responsible for the overall growth and strategic direction of the company. Bob was instrumental in the development of RennerBrown’s partnership with desktop management leader, Ivanti Software.
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Ready to jumpstart your career in the vibrant heart of Menlo Park, California? Nestled in the bustling Silicon Valley, this dynamic region beckons with unparalleled growth opportunities and a thriving tech-centric environment. Unleash your potential in the epicenter of innovation, where companies like Facebook and Stanford University drive groundbreaking advancements. With the picturesque Stanford University, the iconic Menlo Park Caltrain station, and the bustling downtown area brimming with cafes and boutiques, this locale offers a blend of charm and modernity like no other. Explore career opportunities surrounded by the lush landscapes of nearby parks like Bedwell Bayfront Park or catch a game at the Stanford Stadium. Join us in discovering the endless possibilities that await in Menlo Park and unlock your career aspirations today!