Desktop Support - NYC

New York, NY 10003

Posted: 05/18/24 Job Category: Support Job Number: 2397

Job Description

Exciting new Desktop Support opportunity with a multinational, professional services company that specializes in architecture, engineering, construction management, and planning. Looking for candidates that are ready to interview and start immediately.


  • Works with Service Desk, Infrastructure, and Applications team staff as appropriate to diagnose and resolve level 2 and 3 support problems received from clients.
  • Follow company and departmental standards for the imaging, configuration, and support of site IT hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VoIP, printers, desktop, and mobile phones.
  • Responsible to deliver excellent customer service while providing proactive desktop technical support.
  • Participate in important department and companywide technology projects including testing and deployment of new equipment, applications, and systems.
  • Track and update tickets as well as well as maintain computer and technology equipment inventory as part of the service desk support platform.
  • Deployment of software applications to both physical computers and VDI environment.
  • Perform moves, adds, and changes to VoIP phone system.
  • Performs basic setup and support for audio, video, and video conference needs.
  • Interact with vendor support contacts to resolve technical problems.
  • Works with procurement staff to purchase hardware, software, and other IT supplies and equipment.
  • Visit other regional or project offices to provide support as needed.
  • Work with project teams for IT support for any office moves, renovations, or acquisitions.


  • Ability to provide excellent customer service in a fast-paced environment, with attention to detail and a persistence to solve problems in a timely and professional manner.
  • Ability to multi-task and prioritize appropriately, working on both support and project-based tasks and responsibilities.
  • Possess strong organizational skills.
  • Ability to think analytically and solve problems; conduct analysis of alternatives, make recommendations, and issue resolutions.
  • Strong interpersonal skills, including the ability to communicate effectively, both orally and in writing, to technical and non-technical individuals at all levels of the organization, from entry level to executive leadership.
  • Strong troubleshooting skills with the ability to work independent and with a team.
  • Strong knowledge of personal computing hardware and software, local / wide area networks, printers/copiers, and peripherals.
  • Knowledge of Microsoft Office365, Teams, and Sharepoint
  • Knowledge of user and device management in Microsoft Active Directory.
  • Experience administering Cisco VoIP phone systems.
  • Experience with computer images, application deployment, and support tools in Microsoft System Center Configuration Manager (SCCM).

Meet Your Recruiter

Gregg Chaillet
Recruiting Manager

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