Exciting new Desktop Support opportunity with a multinational, professional services company that specializes in architecture, engineering, construction management, and planning. Looking for candidates that are ready to interview and start immediately.

SUMMARY:

• Works with Service Desk, Infrastructure, and Applications team staff as appropriate to diagnose and resolve level 2 and 3 support problems received from clients.
• Follow company and departmental standards for the imaging, configuration, and support of site IT hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VoIP, printers, desktop, and mobile phones.
• Responsible to deliver excellent customer service while providing proactive desktop technical support.
• Participate in important department and companywide technology projects including testing and deployment of new equipment, applications, and systems.
• Track and update tickets as well as well as maintain computer and technology equipment inventory as part of the service desk support platform.
• Deployment of software applications to both physical computers and VDI environment.
• Perform moves, adds, and changes to VoIP phone system.
• Performs basic setup and support for audio, video, and video conference needs.
• Interact with vendor support contacts to resolve technical problems.
• Works with procurement staff to purchase hardware, software, and other IT supplies and equipment.
• Visit other regional or project offices to provide support as needed.
• Work with project teams for IT support for any office moves, renovations, or acquisitions.

EXPERTISE IN:

• Ability to provide excellent customer service in a fast-paced environment, with attention to detail and a persistence to solve problems in a timely and professional manner.
• Ability to multi-task and prioritize appropriately, working on both support and project-based tasks and responsibilities.
• Possess strong organizational skills.
• Ability to think analytically and solve problems; conduct analysis of alternatives, make recommendations, and issue resolutions.
• Strong interpersonal skills, including the ability to communicate effectively, both orally and in writing, to technical and non-technical individuals at all levels of the organization, from entry level to executive leadership.
• Strong troubleshooting skills with the ability to work independent and with a team.
• Strong knowledge of personal computing hardware and software, local / wide area networks, printers/copiers, and peripherals.
• Knowledge of Microsoft Office365, Teams, and Sharepoint
• Knowledge of user and device management in Microsoft Active Directory.
• Experience administering Cisco VoIP phone systems.
• Experience with computer images, application deployment, and support tools in Microsoft System Center Configuration Manager (SCCM).