Position Summary We are seeking a Cloud and Infrastructure Junior Engineer with 2–4 years of relevant experience to join our ICT Infrastructure and Operations organization. This position supports the delivery, maintenance, and continuous improvement of enterprise infrastructure services that enable secure, compliant, and reliable business operations. This role offers the opportunity to contribute to a broad range of initiatives spanning cloud operations, end-user enablement, technical service delivery, governance, and cybersecurity. The successful candidate will provide operational and project support for both cloud-hosted and on-premises infrastructure environments, including computing, identity, endpoint management, networking, and collaboration platforms. This is an excellent opportunity for an early-career engineer to expand technical depth in enterprise infrastructure, automation, and platform administration within a highly regulated environment. This individual will work closely with senior engineers, architecture teams, cybersecurity stakeholders, application owners, and external service providers to support platforms that meet defined requirements for availability, performance, scalability, and compliance. The role requires strong collaboration, sound technical judgment, and a disciplined approach to operational excellence. Key Responsibilities
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Infrastructure Operations and Support
Support the implementation, administration, monitoring, and troubleshooting of enterprise infrastructure services, including cloud platforms, servers, storage, network-connected systems, and identity services.
Assist in incident investigation, root-cause analysis, remediation planning, and execution of corrective actions to improve platform stability, resiliency, and service performance.
Perform routine operational activities such as patch validation, system health checks, access administration, configuration updates, and preventive maintenance in alignment with established standards.
Identify opportunities to automate repeatable operational tasks using scripting and platform-native tooling to improve efficiency and reduce manual effort.
Technical Documentation, Validation, and Communication
Create and maintain technical documentation, including system configurations, operational procedures, architecture support materials, support runbooks, and recovery instructions.
Contribute to test planning, validation activities, and documentation required for infrastructure changes, deployments, and controlled technology updates.
Prepare status updates, technical summaries, and project communications for IT leadership, project teams, and business stakeholders as appropriate.
Develop end-user and administrator guidance materials to support technology adoption, self-service enablement, and operational consistency.
Project Delivery and Cross-Functional Collaboration
Collaborate with infrastructure, security, application, and service management teams to support project delivery across multiple business functions, locations, and time zones.
Support technical initiatives involving Microsoft 365, Entra ID, Intune, endpoint management, cloud administration, server lifecycle activities, and network-related improvements.
Engage with vendors and managed service partners as needed to coordinate issue resolution, service delivery activities, and implementation support.
Continuous Learning and Compliance Awareness
Build and expand working knowledge of cloud infrastructure, enterprise systems administration, identity and access management, endpoint services, and operational support disciplines.
Develop familiarity with regulated environment requirements, including change control, validation, audit readiness, and GxP-aligned infrastructure practices where applicable.
Required Qualifications
2–4 years of professional experience in infrastructure engineering, cloud operations, systems administration, or a related technical discipline
Hands-on experience supporting at least one major cloud platform, such as Microsoft Azure, AWS, or Google Cloud Platform
Working knowledge of Windows Server and/or Linux administration, including user access, configuration management, and basic performance troubleshooting
Familiarity with virtualization and compute platforms such as VMware, Hyper-V, or cloud-native virtual machine services
Foundational understanding of networking concepts, including DNS, DHCP, TCP/IP, VPN connectivity, firewalls, and load balancing
Experience using monitoring, service management, ticketing, and documentation platforms to support operational processes and issue resolution
Strong analytical, troubleshooting, written communication, and cross-functional collaboration skills
Preferred Qualifications
Experience supporting infrastructure or platform services within a regulated industry, such as pharmaceuticals, biotechnology, healthcare, or life sciences
Exposure to scripting, automation, or infrastructure-as-code tools such as PowerShell, Python, Bash, Terraform, or similar technologies
Familiarity with identity and endpoint management technologies, including Microsoft Entra ID, Intune, Active Directory, or related enterprise platforms
Understanding of backup, disaster recovery, business continuity, and high-availability concepts for enterprise environments
Knowledge of ITIL-aligned service management processes, including Incident, Problem, Change, and Request Management
Relevant technical certifications in cloud, infrastructure, endpoint management, or virtualization are a plus
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