Overview:

Former Private Cloud and OnPrem applications and services are moving to a Multi-Cloud environment (AWS/Azure).  We’re looking to transform our technology stack to be cloud-native, leveraging AWS services and industry best practices related to Site Reliability Engineering.

Title:

Cloud Administrator

Position Overview:

Essential Job Functions:

• Repair and recover from hardware, software, and process failures
• Provide backup and recovery support and guidance for cloud resources
• Assist in planning and coordinating technical deliverables
• Execute unit tests and unit test plans
• Produce data-based reports on technology risk for senior management
• Develop infrastructure documentation and technology mappings in compliance with SOPs
• Monitor progress by maintaining dialogue on work and results
• Installing, configuring, and monitoring tools to support operations
• Work closely with Cloud Engineers to execute automated CI/CD pipelines
• Perform audit checks for security, process, and resource compliance
• Continuously improve patterns, practices, and operational efficiency within the team
• Contribute to training and customer support activities as needed
• Communicate fluently with business stakeholders, product managers, researchers, and developers
• Provide recommendations and technology-based solutions to business requirements
• Provide 1st, 2nd, and 3rd level support to Service Desk and other staff
• Troubleshoots problems, answer hardware and software questions and provide general technical assistance to the firm
• Assist in the documentation of server systems, operational procedures, topology, and hardware/software inventory
• Maintain a good working knowledge of all firm infrastructure and applications services
• Maintain asset records
• Document problem resolutions into the appropriate systems
• Troubleshoot, analyze, and resolve system and user problems
• Plan, organize, and coordinate work assignments and prioritize workload
• Provide backup coverage for other Cloud Administrators when needed
• Rapidly deploy fixes to systems in response to newly identified stability and security threats
• Knowledge and understanding of ITIL and SRE
• Other activities as may be assigned by your manager

Qualifications/ Requirements:

• Associate degree in related field or equivalent combination of education and experience
• Three to five years related experience
• Fluent in Python, Powershell, and a variety of programming languages, software, and systems.
• Strong computing and scripting skills
• Comfortable with Agile practices
• Able to work in an environment using cloud systems
• Familiar with SaaS processes and products
• Experience leading projects
• Excellent communication and interpersonal skills and professional appearance
• Knowledge of daily Windows server administration, including system stability, integrity, and troubleshooting
• Proficiency in backup integrity and recovery coordination along with disaster preparedness planning
• Self-motivated, with the ability to work in both a team environment and individually
• Knowledge of the relevant computer systems, applications, and equipment to provide customer support of technical terminology, concepts, and applications
• Ability to understand and comply with the relevant department and/or corporate policies, procedures, and guidelines as they pertain to customer support
• Knowledge of relevant commonly-used concepts, best practices, and procedures
• Knowledge of local and remote computer system diagnostic tools
• Strong communication (oral, technical, and written) skills
• Strong analytical ability, good judgment, strategic and multidimensional thinker
• Problem solves using interpersonal relations and diplomacy skills
• Detail oriented and organized
• Strong commitment and dedication to the position and a team player

Special Requirements:

• The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment
• Ability to lift and carry up to 50 pounds
• Travel up to 25%

Working Conditions:

• Office environment with frequent computer, mouse, keyboard use
• Alternating between sitting or standing as needed
• Hearing, talking, reaching, grasping