Summary The CRM Project Management Consultant helps oversee the implementation, configuration, and optimization of the CRM Platform to enhance customer loyalty and operational efficiency, while utilizing the project lifecycle. Responsibilities
Lead and oversee projects in a wide range of Business Development focused areas.
Collaborate with members of various departments, location offices, departments, and users to assist with CRM focused projects.
Assists with project governance, creating and maintaining metrics for the project.
Interface and maintain effective communication with Senior Management on all project activities.
Solid understanding and improvements to standard business processes including Change Management, Work Prioritization, Quality Assurance, Project Management, Financial lifecycle processes and Continuous Improvement best practices.
Lead and oversee CRM Implementation projects throughout the entire Project Lifecycle, utilizing process templates and guidelines to achieve project success.
Requirements
Possess strong interpersonal skills.
Possess strong business/technical oral and written communication.
Possess deep knowledge of CRM Platforms and data management practices.
Ability to work and remain organized in a fast-paced complex environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines.
Ability to act as Lead Project Manager on CRM projects.
Ability to lead projects utilizing the full Project Management lifecycle.
Ability to present to Senior Leadership on Project progress, risks and issues.
Education
Bachelor’s degree in Business or a closely related discipline preferred.
Project Management certification preferred.
5 or more years required of combined Project Management Experience, specifically with CRM tool implementation experience.
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