Avaya Engineer

Berwyn, PA 19312 | Fully Remote

Posted: 11/09/2021 Job Category: Engineer Job Number: 1933

Job Description

Summary of Responsibilities

  • Daily Call Center Telephony Support for multiple centers throughout the U.S. and near shore offices.
  • Programming of Call Center routing of calls – VDN’s Vectors, etc.
  • Perform routine system maintenance on all voice infrastructure components
  • Subject matter expertise on current systems deployed in the voice enterprise environment such as Communication Manger, Session Manager, Call Management Server, Application Enablement Services, Session Board Controllers
  • Executing Policy and procedures that govern the management and maintenance of all deployed telecom services
  • Execution of work - daily ticket work, project work, architecture work with consistent, expected results
  • Establish and maintain effective working relationships with internal and client staff at all levels: peers, IS management, Partners, and team members at all levels

 

Requirements:

  • Bachelor’s degree in Telecommunications, Engineering or related industry or equivalent experience is a plus.
  • Minimum of 5 years of telecommunications related experience in a position with similar primary duties and responsibilities.
  • 5+ years knowledge working with the following Avaya Systems and software versions: Session Manager - SM R8; Communication Manager - CM 8.1.3; CMS R16, R17, R18; System Manager; Aura Messaging R6, Avaya SBC’s R8
  • Experience deploying, supporting, and troubleshooting voice over IP telephones, voice over IP trunks, voice over IP protocols and codec sets in an enterprise environment.
  • Demonstrated expertise in using platform specific Communication Manager applications and IP telephony architecture to support emergency survivability and local survivable processors.
  • Work experience must include demonstrated experience in an environment which includes multiple sites and large numbers of voice ports.

Summary of Responsibilities

  • Daily Call Center Telephony Support for multiple centers throughout the U.S. and near shore offices.
  • Programming of Call Center routing of calls – VDN’s Vectors, etc.
  • Perform routine system maintenance on all voice infrastructure components
  • Subject matter expertise on current systems deployed in the voice enterprise environment such as Communication Manger, Session Manager, Call Management Server, Application Enablement Services, Session Board Controllers
  • Executing Policy and procedures that govern the management and maintenance of all deployed telecom services
  • Execution of work - daily ticket work, project work, architecture work with consistent, expected results
  • Establish and maintain effective working relationships with internal and client staff at all levels: peers, IS management, Partners, and team members at all levels

 

Requirements:

  • Bachelor’s degree in Telecommunications, Engineering or related industry or equivalent experience is a plus.
  • Minimum of 5 years of telecommunications related experience in a position with similar primary duties and responsibilities.
  • 5+ years knowledge working with the following Avaya Systems and software versions: Session Manager - SM R8; Communication Manager - CM 8.1.3; CMS R16, R17, R18; System Manager; Aura Messaging R6, Avaya SBC’s R8
  • Experience deploying, supporting, and troubleshooting voice over IP telephones, voice over IP trunks, voice over IP protocols and codec sets in an enterprise environment.
  • Demonstrated expertise in using platform specific Communication Manager applications and IP telephony architecture to support emergency survivability and local survivable processors.
  • Work experience must include demonstrated experience in an environment which includes multiple sites and large numbers of voice ports.

Meet Your Recruiter

Luke Spallone

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