Seeking an Information Technology Operations Manager for our Philadelphia, PA office. This position is designated as hybrid (3 days week/in office). This position will manage our Mid-Atlantic/ Southeast region with 3 direct reports (Support Specialists) and 800+ endusers in multiple offices from Lawrenceville, NJ to Florida.  This is a Hands-On working manager role.  Occasional travel to the sites is required.

Responsibilities include but not limited to:

• Management of related remote support personnel
• Monitor ITSM app and emails for incidents, service requests and assign to group members
• Ticket and inventory management
• Hardware break fix support
• Mobile device support
• AV systems support
• Application deployment and support
• Onboard/offboard support
• Project support, as needed
• Conduct weekly group meetings and weekly task review meetings
• Complete bi-monthly one-on-ones with team members
• Annual career conversation and mid-year review with team
• Budget review
• Hardware refresh review
• Infrastructure systems support when requested
• Timecard and expense report review and approval
• Infrastructure support when requested 
• Vendor management, as needed
• Project management, as needed
• Cross-functional collaboration with other IT disciplines
• Support mergers and acquisition processes, as needed
• Travel to support regional offices and regional staff is required. There is the potential to work evening or weekend hours

Required Experience:

• 10+ years direct management as an IT Operations - end users support service role, including management of related support personnel and support of C-level executives. At least 5 of the most recent years must be in a management position of similar responsibility
• Prior experience with engineering and construction management based soft application is highly desired
• Bachelor's degree in information technology, related degree, or equivalent experience
• Experience working in a medium to large corporate environment