Service Desk Consultant

New York, NY

Posted: 03/25/2020 Job Number: rbs-1703

Job Description

The Service Desk Consultant will provide quality support to the internal user community. This includes the deployment and troubleshooting of all hardware, operating systems and applications. This position is responsible for receiving and responding to customer problems received via the JIRA ticketing system, phone and email.
 
Functions include but are not limited to the following:
• Respond to and resolving support requests for the end users
• Perform hardware and software system configuration, maintenance, upgrades and troubleshooting of workstations, servers, laptops, mobile devices, infrastructure equipment, and printers
• On-board new employees create accounts, and order hardware and software for those employees, assist in the training and orientation of new staff in the use of hardware and software
• Support Market Data applications and infrastructure (Bloomberg, TradeWeb, Thompson One, Factset, etc.) and related add-ins
• Supports telephony adds, moves and changes as required
• Perform Windows server administration tasks such as monitor server performance; manage network shares and printers, maintaining disk space, etc.
• Perform image builds for use on Windows using MDT and Acronis
• Perform daily system monitoring, verifying the integrity and availability of all hardware/virtual workstation and server resources
• Install, configure, and document various software packages upon user request and proper approvals
• Assist internal customers by providing Audio/Video Conference support for presentations and meetings
• Interact with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops
• Maintain an accurate inventory of all Servers, PCs, printers, software, licenses and related equipment
• Configure iPhone, iPad, Android devices utilizing Microsoft Exchange, Mobile Iron, and DUO

Job Requirements

• 3 years IT experience deploying and providing support for Windows 7/10, Office 2013/16 and various other pc desktop hardware/software
• Outstanding attention to detail and strong organization skills
• Experience using MDT, Jira ServiceDesk and/or Acronis for imaging and deployment
• Strong troubleshooting skills in a Windows environment
• Working knowledge of Active Directory, Group Policy, and Windows Server 2008/2012/2016
• Problem solving skills and ability to identify and implement appropriate solutions
• Ability to prioritize and manage multiple tasks and projects concurrently to meet deadlines
• Ability to lift up to 30 pounds which includes hardware (printers, computers, monitors, fax machines, etc.)
• Available to work various shifts between 7am - 7pm, including weekends
• Critical thinking and problem solving skills
• Strong written and verbal communication skills
• Be available to travel to alternate business sites as needed
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