Desktop Support Analyst

New York, NY 10031

Posted: 07/19/2018 Job Category: IT Support Job Number: rbs - 1828

Desktop Support Technician:


  • Responsible for providing desktop support for all hardware and software through phone and direct contact with the clients at all levels
  • Proven record of excellent customer service and customer service skills
  • Able to manage time effectively, be motivated, reliable and a self-starter
  • Have the ability to work independently and ensure availability at all times in a customer centric, high service level and continually evolving environment.
  • Familiarity with audio-visual equipment for conference room support
  • Asset Management experience a plus
  • MAC experience a plus

Experience and Skills required:


  • Candidate must have experience with Windows 10, MAC OS, MS Office 2013, MS Outlook 2013, Symantec Ghost, Cisco AnyConnect, IOS
  • Installs, repairs and configures PC’s, laptops, printers, peripherals, and other end user equipment including, mobile devices cell phones and tablets.
  • Troubleshoot and resolve software issues for Windows 10 & MAC operating systems
  • Be familiar with the following applications: Adobe design suites (Photoshop, Illustrator, InDesign)
  • Experience working with LANDesk and Service Now ticketing system a plus
  • Ability to log calls, keep track of projects, and keep management up to date with all issues. Identify, research and resolve technical problems.
  • Excellent oral and written communication skills and interpersonal skills in order to interact with peers and customers.
  • Attention to detail and handle multiple requests in the area of configuration and support/troubleshooting.
  • Ability to meet strict deadlines and effectively complete designated job assignments under significant time and supervisory pressure.

Gregg Chaillet
Recruiting Manager

Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.