Desktop Support Analyst

New York, NY 10031

Post Date: 07/19/2018 Job ID: rbs - 1828 Job Category: IT Support

Desktop Support Technician:

 

  • Responsible for providing desktop support for all hardware and software through phone and direct contact with the clients at all levels
  • Proven record of excellent customer service and customer service skills
  • Able to manage time effectively, be motivated, reliable and a self-starter
  • Have the ability to work independently and ensure availability at all times in a customer centric, high service level and continually evolving environment.
  • Familiarity with audio-visual equipment for conference room support
  • Asset Management experience a plus
  • MAC experience a plus

Experience and Skills required:

 

  • Candidate must have experience with Windows 10, MAC OS, MS Office 2013, MS Outlook 2013, Symantec Ghost, Cisco AnyConnect, IOS
  • Installs, repairs and configures PC’s, laptops, printers, peripherals, and other end user equipment including, mobile devices cell phones and tablets.
  • Troubleshoot and resolve software issues for Windows 10 & MAC operating systems
  • Be familiar with the following applications: Adobe design suites (Photoshop, Illustrator, InDesign)
  • Experience working with LANDesk and Service Now ticketing system a plus
  • Ability to log calls, keep track of projects, and keep management up to date with all issues. Identify, research and resolve technical problems.
  • Excellent oral and written communication skills and interpersonal skills in order to interact with peers and customers.
  • Attention to detail and handle multiple requests in the area of configuration and support/troubleshooting.
  • Ability to meet strict deadlines and effectively complete designated job assignments under significant time and supervisory pressure.

Gregg Chaillet
Recruiting Manager

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