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Work Schedule: Monday through Friday, 11:00 a.m. to 7:00 p.m. (flexibility required as schedule will change at times to accommodate department needs; overtime as required) Position Summary The Specialist, Multimedia provides users of the Firm with reliable communications by addressing all issues concerning the Firm’s needs for audio, visual, video conferencing and multimedia. The Specialist, Multimedia provides assistance to other offices needing expertise in this area on an as need basis and performs other duties as required by the Firm. Essential Duties and Responsibilities Typical responsibilities include, but are not limited to, the following:
Maintain a professional manner when working with clients and users
Setup/Break down of A/V equipment in conference rooms and event spaces
General AV Meeting Room Support
Quick response to emergency / ad-hoc requests from the Helpdesk
Ensure conference spaces are presentable and all equipment is working properly
Maintain, troubleshoot, and repair AV equipment
Conduct pre-event meetings with clients, meeting planners and vendors to ensure audio visual requirements are met for each event.
Scheduling and assigning daily A/V meetings and events to the other A/V group members
Execute other duties as assigned
Qualifications/Position Requirements
Experience with web conferencing apps Zoom, Webex, etc.
Hands on experience in working and handling audio/visual equipment
Knowledge of nonlinear audio and video editing software Adobe Premiere Pro a plus
Knowledge of video conferencing and installed audio conferencing hardware
Experience with Crestron/Extron control systems and ClearOne DSP products preferred
Knowledge of PC/laptops in a LAN environment and other communication facilities
Basic understanding of networking
Knowledge of Windows and Mac OS
Knowledge of UTP and phone cabling
Excellent customer service skills
Excellent problem solving and troubleshooting skills
Strong analytical skills
Capable of grasping new concepts without prior experience
Detailed oriented person with the willingness to learn
Excellent interpersonal skills and patience working with others
Ability to travel or work overtime
Ability to lift or move equipment
Ability to manage a varied workload and meet deadlines
Must be punctual and reliable
Strong interpersonal skills
Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude
Excellent written and verbal communication skills
Ensure confidentiality of all the Firm’s and clients documentation and information
Education and/or Experience
Bachelor’s Degree in technology or related field.
Prior multimedia experience, preferably in a large law firm or professional services environment.
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