Mobility Support Engineer

East Rutherford, NJ

Post Date: 09/01/2017 Job ID: rbs-1616

·         Provides support for mobile devices, including, iPhones, iPads, Android, hotspots, cradlepoints.

·         Provide support for mobile equipment including, scanners and RF devices.

·         Deployment of mobile equipment to multiple organizational groups.  Includes device activation, MDM enrollment, App management, device deployment, and record keeping.  Provide logistical support for loss, damage & termination of corporate equipment.

·         Coordinate with HR on the distribution of new equipment for new hires and the collection of equipment at end of employment.

·         Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.

·         Monitor and track incidents and trouble calls in a service desk ticketing system in support of the incident and problem management process; recognize high priority tickets and take action within the expected response time.

·         Maintain accurate record keeping of all wireless devices and loaner device inventory. Audit device inventories to ensure carrier records are up to date.

·         Responsible for carrier account management and service provisioning and support of Mobile Devices and assisting with billing.

·         Collaborate with management and department leaders to assess near- and long-term mobile device capacity needs.

·         Supports end users across a wide range of questions, problems and requests as they relate to their mobile devices.

·         Create and maintain documentation as it relates to mobile devices as well as basic network configuration, processes, and service records.

·         Key contributor in the planning, creation and deployment of a Mobile Device Management solution for the organization.

·         Plan, create and deploy security and device management policies.

·         Provides day to day management of the MDM solution and maintains, supports, troubleshoots and optimizes the solution with the support of the infrastructure team while making suggestions and adjustments.

·         Assists with problem resolution and troubleshooting for the location.

·         This position is a member of the infrastructure team, and as such will also be responsible for general back up, project and site support related responsibilities as related to the network and systems.

·         Bachelor's degree in related field, or equivalent experience.

·         Minimum of 1 - 5 years of experience supporting, implementing and configuring mobile technologies in a diverse enterprise environment.

·         Experience with Mobile Device Management solutions is required; prior experience with AirWatch is preferred.

·         Basic knowledge and experience with Cisco routers and switches, data center infrastructure and cabling, VoIP and Wireless solutions is preferred.

·         Project Management and System Integration skills.

·         Leadership and customer service skills essential.

·         Excellent oral communication and technical writing skills.

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