GENERAL SUMMARY:

We're seeking a professional, self-motivated, experienced individual to develop and deliver professional, business-focused technology training to all employees in the Americas region. The role will be responsible for delivering targeted training to attorneys and business professionals through virtual and onsite classroom training, one-on-one coaching, reference guides, YouTube-style videos and eLearning modules.

RESPONSIBILITIES:

• Responsible for delivering business-focused IT training from the course curriculum, as well as developing and delivering additional business-focused training as needed

• Deliver new employee induction training within agreed timeframes using web and audio-conferencing solutions to reach multiple offices simultaneously

• Provide one-on-one training and coaching to attorneys and business professionals as needed

• Develop training materials, visual aids and presentations as needed for specific internal classroom training courses and ensure they are kept up to date

• Develop videos and eLearning courses for the next generation of applications aligning with global standards

• Required to test new applications and functionality and provide feedback

• Continuously liaise with the Technology L&D Manager to share knowledge on all enhancements to the Firm's services so that training content remains current and accurate, and to ensure that ongoing improvements to training, based on feedback, are implemented

• Build and maintain business relationships and teamwork with IT colleagues within the Americas region

• Assist in developing the application knowledge of the local technology teams so they are equipped to help users make better use of the various tools at their disposal

• Responsible for ensuring classrooms are stocked with relevant materials (including but not limited to PCs loaded with the relevant software prior to course commencement) and that the PCs and rooms are set up prior to and cleaned up on completion of courses

• Maintain training records within the Firm's LMS for all training sessions delivered within the region

• Keep abreast of new training techniques and methods 

• Conduct regular workshops and training classes on applications and processes

REQUIREMENTS:

• Minimum of two years' classroom or virtual training experience within a law firm or legal environment 

• Minimum of High School Diploma or equivalent required

• Associate or bachelor's degree preferred

• Certificate in instructional design or equivalent preferred

• Solid understanding of standard business software including Microsoft Office, web browsers and email systems

• Experience creating training videos, animations or online materials using Adobe Captivate or Camtasia

• Strong written and verbal communication skills with the ability to explain technical terms plainly

• Strong classroom facilitation, presentation and public speaking skills required

• Strong collaboration and interpersonal skills, including patience, tact and the ability to work effectively with both technical and non-technical employees required

• Excellent time management and organizational skills, including the ability to prioritize and manage simultaneous deadlines, required

• Ability to work in a fast-paced environment

• Ability to quickly learn new applications and legal-specific software packages

• Ability to work within a team and independently, working methodically to meet deadlines

• Ability to build credibility and rapport with employees at all levels of the organization

• Proven track record of motivating and inspiring a team to create strong learning outcomes

• Working knowledge of learning management systems and web delivery tools

• Ability to travel to other firm offices in the region for training delivery, team initiatives and new software rollouts as needed

• Must be independently legally authorized to work in the United States.

PHYSICAL DEMANDS:

• Sitting and/or standing for extended periods of time

• Dexterity of hands and fingers to operate a computer keyboard and mouse, power tools, and other computer components